Facility Management Services FMS DOOEL Skopje
Effective Date: 23 May 2026
Last Modified: 23 May 2026
Article 1. Parties and Subject Matter
These Terms and Conditions (hereinafter: the Terms) govern the rights, obligations and liabilities of Facility Management Services FMS DOOEL Skopje, with registered office at 20th October no.4, Skopje 1000, Republic of North Macedonia (hereinafter: the Company), and any natural or legal person who accesses the website https://fms.mk/, uses the Company’s services or enters into any business communication with the Company (hereinafter: the Client).
These Terms form an integral part of every contractual relationship between the Company and the Client, unless expressly agreed otherwise in a specific written agreement. A Client who accesses the website or submits a service enquiry expressly acknowledges that they have read, understood and accepted these Terms in their entirety. If the Client does not agree with the Terms, they are not permitted to use the website or to request services from the Company.
Article 2. Company Details
Full legal name: Facility Management Services FMS DOOEL Skopje
Short name: FMS DOOEL
Registered address: 20th October no.4, Skopje 1000, Republic of North Macedonia
Email: contact@fms.com.mk
Telephone: +389 (2) 3 222 246
Website: https://fms.mk/
Business hours: Monday to Friday, 08:00 to 16:00
The Company is registered under the Law on Trade Companies of the Republic of North Macedonia and holds ISO certification, operating under an established service quality policy.
Article 3. Business Activity and Scope of Services
The Company’s primary activity is commercial real estate management and the provision of technical, hygiene, consultancy and construction services to legal entities and natural persons. Within the scope of its activity, the Company offers, inter alia: full management of commercial premises, shopping centres and business parks; design, installation, servicing and maintenance of heating, cooling and ventilation systems (HVAC), including in its capacity as an authorised distributor and service partner for LG, Carrier and Toshiba equipment; installation and servicing of plumbing and sewerage systems; complete fit-out and renovation of commercial spaces; preventive and corrective technical maintenance of commercial and public buildings; professional hygiene maintenance of commercial premises, including disinfection and ventilation duct cleaning; energy audits and implementation of energy efficiency measures; and advisory services in the field of commercial real estate, including due diligence and project supervision.
Service descriptions published on the website are for informational purposes only and do not constitute a binding offer. The Company reserves the right to modify, expand or restrict the scope of its services at any time without prior notice.
Article 4. Online Shop
The Company intends to establish an online shop for the sale of products related to its services, including HVAC equipment, maintenance materials and similar goods. Until the official launch of such a shop and the publication of specific terms of sale, any products that may be visible on the website do not constitute a binding commercial offer within the meaning of the Law on Obligations and do not give rise to a contract of sale. The Company accepts no liability for any expectation of a Client that a product displayed without a confirmed price or availability may be purchased.
Article 5. Formation of a Contractual Relationship
Information, service descriptions and indicative pricing published on the website or provided in preliminary correspondence constitute an invitation to treat within the meaning of the Law on Obligations of the Republic of North Macedonia and do not bind the Company. A contractual relationship between the Company and the Client arises exclusively in one of the following ways: execution of a written service agreement or project contract signed by both parties; confirmation of a written purchase order (works order) signed by an authorised representative of both parties; or issuance of a written acceptance of an offer expressly made by the Company.
No oral statement, electronic message or other informal communication shall substitute for a signed written agreement. The Company reserves the right to decline or conditionally accept any request without being obliged to provide reasons.
Article 6. Quotations and Validity of Prices
Quotations issued by the Company remain valid for 30 (thirty) calendar days from the date of their preparation, unless a different period is expressly specified. Upon expiry of that period, the Company is not bound by the terms of the quotation and the Client has no right to insist on their application.
All service prices are established on an individual basis, taking into account the scope and complexity of the work, the materials required, the location and the agreed timescale. Prices are exclusive of value added tax unless the quotation expressly states otherwise. VAT is calculated and charged in accordance with the applicable Law on Value Added Tax of the Republic of North Macedonia.
Article 7. Payment Terms
Payment terms, including due dates, methods of payment, advance payments and retentions, are agreed in the specific contract. In the absence of a written contractual provision, the following standard terms apply: the payment period is 15 (fifteen) days from the date of issue of the invoice; payment is made exclusively by bank transfer to the Company’s designated account; any late payment obliges the Client to pay statutory default interest at the rate prescribed by applicable Macedonian law, without the need for a prior demand.
A Client’s objection to an invoice does not release the Client from the obligation to pay the undisputed portion within the payment period. Any disputed portion shall be resolved in accordance with the procedure set out in Article 10 of these Terms.
Article 8. Execution Timescales
Timescales for the execution of contracted services are specified in writing. The Company shall perform the contracted works within the period agreed in the contract, provided that the Client fulfils its own contractual obligations in a timely manner, including granting access to the premises, delivering required documentation and paying any agreed advance.
The Company shall not be liable for delays that are a direct consequence of: acts or omissions of the Client; force majeure events as defined in Article 14 of these Terms; or delays by materials suppliers or specialist subcontractors that the Company could not reasonably have foreseen or avoided. Where a delay arises from any of the foregoing causes, the Company shall notify the Client without delay and propose a revised realistic completion date.
Article 9. Intellectual Property Rights
All content on the website https://fms.mk/, including but not limited to the business logo, the FMS trade mark, photographs, video materials, texts, service descriptions, blog articles, technical documentation, graphic design and source code, constitutes the intellectual property of the Company or of third parties who have given their written consent for its use.
Without the Company’s prior express written consent, the following are strictly prohibited: reproduction, copying or distribution of the content for any commercial purpose; modification of or creation of derivative works based on the content of the website; removal or concealment of copyright notices or trade marks; and use of the Company’s business logo or name in any manner capable of causing confusion among the business public.
Any infringement of intellectual property rights gives rise to civil and criminal liability under the Law on Copyright and Related Rights of the Republic of North Macedonia and the international conventions binding upon the Republic of North Macedonia.
Article 10. Liability for Quality and Complaints
The Company is responsible for the quality of completed works in accordance with the conditions specified in the contract and applicable technical standards. The warranty period for completed construction works is no less than 2 (two) years, unless a longer period is specified in the contract, and for equipment and appliances it is governed by the manufacturer’s warranty.
The Client is required to notify any identified defects in writing, to contact@fms.com.mk, within no more than 8 (eight) business days of discovering the defect or when the Client ought reasonably to have discovered it. Complaints must include a detailed description of the defect and, where possible, photographic documentation. The Company shall acknowledge receipt within 2 (two) business days and issue a substantive response within 5 (five) business days. A complaint submitted after the expiry of the warranty period, or without specifying a particular defect, does not bind the Company.
Article 11. Limitation of Liability
The Company is liable for damage caused by wilful misconduct or gross negligence in the performance of its contractual obligations, in accordance with the applicable law of the Republic of North Macedonia.
The Company is not liable for: indirect, incidental or consequential damage, including loss of business profit, loss of business opportunity or reputational harm; damage caused by incomplete, inaccurate or late provision of information, documents or access to premises by the Client; natural wear and tear of installations, appliances and equipment; and damage resulting from the use of materials, systems or technical solutions proposed by the Client and applied at the Client’s insistence contrary to the Company’s recommendation.
Regardless of the legal basis of any claim, the total liability of the Company to the Client in connection with a specific service or project shall not exceed the total amount paid for that service or project in the 12 (twelve) months immediately preceding the occurrence of the damaging event. This limitation shall not apply in cases of wilful misconduct or gross negligence.
Article 12. Disclaimer of Liability for the Website
The website https://fms.mk/ and all its content are made available on an as-is basis, without any warranties as to uninterrupted operation, the absence of technical errors, the currency of information or its completeness. The Company accepts no liability for technical interruptions, unavailability of the website or any loss that the Client may suffer as a result of using the website.
The website may contain hyperlinks to the websites of third parties. Such links are provided solely for the convenience of visitors. The Company exercises no control over the content of external websites and accepts no liability for the accuracy of their information, their data protection practices or any damage arising from visiting those websites.
Article 13. Protection of Personal Data
The Company processes the personal data of Clients exclusively in accordance with the Law on Personal Data Protection of the Republic of North Macedonia and the Company’s Privacy Policy, which is published on the website. By submitting a request through the contact form, the Client expressly consents to their personal data being processed for the purposes set out in the Privacy Policy.
Article 14. Force Majeure
Neither party shall be liable for partial or complete non-performance of its contractual obligations where such non-performance is a direct and exclusive consequence of an event beyond the reasonable control of the affected party, including natural disasters, earthquakes, floods, fires, epidemics and pandemics, acts of war, terrorist acts, a declared state of emergency, strikes, governmental measures and prohibitions, embargoes, or interruption of electricity supply or telecommunications infrastructure (force majeure).
The party affected by a force majeure event is required to notify the other party in writing within 5 (five) business days of the occurrence of the event, specifying its nature and estimated duration. If the force majeure event continues uninterrupted for more than 60 (sixty) calendar days, either party may terminate the contract by written notice without any right to compensation, save for obligations that had already fallen due prior to the onset of the force majeure event.
Article 15. Confidentiality
Each party undertakes to treat with due confidentiality all commercial, technical, financial and personal information received from the other party in the course of or by reason of their business relationship, and not to disclose it to third parties without prior written consent. This obligation subsists throughout the duration of the business relationship and for a further 3 (three) years after its termination, regardless of the reason for termination.
The confidentiality obligation does not apply to information: that was publicly available at the time of receipt; that the receiving party possessed prior to its receipt and can demonstrate this; or that must be disclosed pursuant to a law or an enforceable order of a competent authority, provided that the party subject to such obligation notifies the other party immediately where the law so permits.
Article 16. Termination
Either party may terminate the contract upon 30 (thirty) days’ written notice, unless a different notice period is specified in the relevant contract. The Company reserves the right to terminate the contract immediately and with immediate effect, without a notice period, in the event of: material breach of contractual obligations by the Client; non-payment of two or more overdue invoices; misrepresentation or fraud in the conclusion or performance of the contract; or actions by the Client that endanger the safety of the Company’s employees or property.
Upon termination, the Client is obliged to pay all amounts due and invoiced for works performed up to the date of termination, and the Company is obliged to deliver all documents and materials prepared up to that date.
Article 17. Amendments to the Terms
The Company reserves the right to amend or supplement these Terms. Amended Terms shall be published on the website https://fms.mk/ and shall take effect on the date of their publication, unless a later date is specified. Clients with existing contracts with the Company shall be notified of material amendments by email or in such other manner as is specified in the contract.
Article 18. Severability
Should any provision of these Terms be declared void, unlawful or unenforceable by a competent court or authority, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect. The parties shall endeavour to replace the void provision with a valid provision that achieves, to the greatest extent possible, the same legal and economic effect.
Article 19. Governing Law and Jurisdiction
These Terms, all contractual relations between the Company and the Client, and all disputes arising out of or in connection with them, are governed by and construed exclusively in accordance with the substantive law of the Republic of North Macedonia, to the exclusion of its conflict of laws rules.
Any dispute not resolved by agreement within 30 (thirty) days of written notice of the dispute shall be finally and bindingly resolved before the competent court of subject-matter and territorial jurisdiction in Skopje, Republic of North Macedonia. The parties expressly waive any right to invoke the jurisdiction of any other court.
Article 20. Entire Agreement
These Terms, together with the specific signed contract, its annexes and all applicable Company policies, constitute the complete contractual documentation and express the full intention of the parties with respect to the subject matter of the contract, superseding all prior negotiations, whether oral or written, relating to the same subject matter.
Article 21. Notices and Legal Correspondence
All written notices, complaints, legal declarations and judicial communications addressed to the Company shall be delivered to the following address:
Facility Management Services FMS DOOEL Skopje
20th October no.4, Skopje 1000, Republic of North Macedonia
Email: contact@fms.com.mk
Telephone: +389 (2) 3 222 246